returns & refunds
your right to cancel
if you're in the uk, you have 14 days from the day you receive your order to tell us you want to cancel, for any reason. you then have a further 14 days to send the item back. this applies to everything we sell, including archive and sale items.
to cancel, email management@killo.org with your order number. we'll confirm and give you the return address.
return postage
you pay the cost of returning the item to us. we recommend a tracked service — until it reaches us, it's your responsibility.
condition
you're welcome to inspect an item as you would in a shop. if it comes back damaged, worn beyond a try-on, or missing its tags, we may reduce your refund to reflect the loss in value.
refunds
once we receive the item, we'll refund you within 14 days to your original payment method. your refund includes what you paid for standard outbound delivery. if you chose a faster delivery option, we refund the standard rate.
faulty, damaged or wrong items
check your order when it arrives. if anything's defective, damaged in transit, or not what you ordered, email us and we'll sort it - refund, replacement or repair. this right sits alongside the 14-day cancellation window and isn't limited by it.
where we ship
We currently ship to the UK only.
returns address
killowen ltd
5 brayford square
london
e1 0sg
united kingdom
questions
management@killo.org
returns & refunds
your right to cancel
if you're in the uk, you have 14 days from the day you receive your order to tell us you want to cancel, for any reason. you then have a further 14 days to send the item back. this applies to everything we sell, including archive and sale items.
to cancel, email management@killo.org with your order number. we'll confirm and give you the return address.
return postage
you pay the cost of returning the item to us. we recommend a tracked service — until it reaches us, it's your responsibility.
condition
you're welcome to inspect an item as you would in a shop. if it comes back damaged, worn beyond a try-on, or missing its tags, we may reduce your refund to reflect the loss in value.
refunds
once we receive the item, we'll refund you within 14 days to your original payment method. your refund includes what you paid for standard outbound delivery. if you chose a faster delivery option, we refund the standard rate.
faulty, damaged or wrong items
check your order when it arrives. if anything's defective, damaged in transit, or not what you ordered, email us and we'll sort it - refund, replacement or repair. this right sits alongside the 14-day cancellation window and isn't limited by it.
where we ship
We currently ship to the UK only.
returns address
killowen ltd
5 brayford square
london
e1 0sg
united kingdom
questions
management@killo.org